Terms of Use

1. About these Terms

These Terms of Use (“Terms”) are an agreement between you and DK Essence (“Reconnected”, “we”, “us”). Reconnected is a trading name of DK Essence, a company registered in the Netherlands. Our full company details are at the end of these Terms.

They apply to our website reconnected.today, the quiz, the Reconnected course and app, The Shared Experience, our emails, and anything you buy from us (together, the “Service”).

These documents are part of these Terms: the Subscription and Refund Policy, the Privacy Policy, the Consumer Health Data Policy, and the Cookie Policy. If they conflict, the Subscription and Refund Policy wins on payments, and these Terms win on everything else.

You accept these Terms when you create an account, start the quiz with your email address, or buy a plan. If you don’t agree, please don’t use the Service. If we translate these Terms, the English version applies in case of a difference, unless the law where you live says otherwise.

2. Important: what Reconnected is, and what it is not

Reconnected is an educational program about communication in relationships. It gives you short lessons, exercises and ready-made sentences.

Reconnected is not therapy, couples counseling, psychological treatment, medical care, legal advice or crisis support. We don’t diagnose or treat any condition. Using the Service does not create a therapist-client or any other professional relationship. Our team members are not acting as licensed therapists or counselors when they help you. If you have, or think you may have, a mental health condition, please speak with a qualified professional.

We don’t promise results. Every relationship is different. What changes depends on you, your partner, your circumstances, and many things outside our control. We never promise that your partner will change. Reviews on our site describe one person’s experience, not what will happen for you. You stay responsible for your own decisions, including what you say to your partner and whether you stay in the relationship.

If you tell us, in the quiz or later, about violence or fear, we may show you help resources instead of offering you a plan.

3. Who can use the Service

You must be at least 18 years old, and old enough to sign a contract where you live. The Service is for your own personal, non-commercial use. You confirm that the information you give us is true and up to date, and that you are not barred from using it by sanctions or the law.

4. Your account

You need an account to use the course. Keep your login private and don’t share it. You are responsible for what happens in your account. If you think someone else used it, email us right away.

Use an email address that only you can read. That is where we send receipts, renewal reminders and cancellation confirmations. If you share a device or email with your partner and that isn’t safe for you, use a private email address.

5. The Service

Your plan gives you access to the Reconnected course and app for as long as it is active: daily lessons, exercises, saved lines, the SOS feature and the extra themes included at the time.

We keep improving Reconnected, so lessons, features and design can change. During a paid period we will not take away the core of what you paid for. If you live in the EU, the Service will keep matching what we described when you bought it, including the updates needed to keep it working, as the law requires.

We aim to keep the Service available at all times, but it may sometimes be down for maintenance or because of things outside our control.

6. Buying a plan

Plans are subscriptions that renew automatically until you cancel. Before you pay, we show you the price for your first period, the price of every renewal, how often you are charged, and how to cancel. You agree to those terms with a separate checkbox. By completing your purchase, you authorize us and our payment provider to charge your payment method at the start and at every renewal, until you cancel.

Payments are processed by one of our payment providers: Whop, Inc. (“Whop”) or Stripe Payments Europe, Limited (“Stripe”). If Whop processed your payment, the charge may appear on your statement as Whop or Reconnected, and Whop may also apply its own buyer terms to the payment itself. If Stripe processed it, the charge appears as Reconnected. Prices are shown in US dollars. Where the law requires it, sales tax or VAT is added and shown before you pay.

We keep your payment method on file with our payment provider. This lets you buy an add-on, such as The Shared Experience, with one tap. We only charge it for an add-on when you tap to buy it.

How renewals, reminders, cancellation, refunds and the 28-day money-back guarantee work is set out in our Subscription and Refund Policy.

7. The Shared Experience and your partner

The Shared Experience is an optional one-time purchase. It includes a short story for your partner and a shared space for the two of you. You decide whether to send him the link. We never contact him for you.

Only send the link if it is safe to do so, and only to someone who is 18 or older. Your partner uses his part on his own device. What he reads, and how long he takes, is not shown to you. Answers in the shared space are only shown side by side when you both choose to share them.

Please note: The Shared Experience works together with your Reconnected plan. If your plan ends, access to The Shared Experience ends too, for both of you. If you get a refund under our 28-day money-back guarantee, we also refund The Shared Experience.

8. How you may use the Service

While your plan is active, we give you a personal, limited, non-exclusive, non-transferable and revocable license to use the Service. You agree not to:

• share your login, or sell or give away access;
• copy, record, download, publish, translate or sell our lessons, texts, audio, illustrations or designs;
• use bots, scrapers or other automated tools, or try to reverse engineer, hack or overload the Service;
• use the Service to harass, threaten, track, monitor or control another person;
• use any part of the Service, or its content, to train or build an AI model or a competing product;
• break the law, or help anyone else do so.

9. Our content

Everything in the Service, including lessons, texts, audio, illustrations, software, the name Reconnected and our logo, belongs to us or our licensors. It is protected by copyright, trademark and other laws. These Terms don’t give you any right to it beyond the license above.

If you believe something on our site infringes your copyright, email us with the details and we will look into it promptly.

10. What you write in the course

What you type into exercises or notes stays yours. You give us permission to store and process it only to run the Service for you, keep it safe and improve it, as described in our Privacy Policy. We never publish it, and we never use it in advertising.

11. Reviews and feedback

If you send us a review or testimonial, for example by email, in a survey or on a review site, you allow us to show it, free of charge, on our website, in emails and in ads. We will only shorten it in a way that keeps its meaning. We show your first name, last initial and age, never a photo or your partner’s name, unless you agree to more. You can ask us to stop using your review at any time, and we will remove it from our own channels within 30 days. Ads that already ran can’t be recalled.

How we handle reviews. The reviews we show come from customers we have matched to a purchase. We don’t pay for or reward reviews, we don’t hide negative ones, and we never write reviews ourselves. We may shorten a review or fix a typo, but never change its meaning. Illustrations on our site are drawings, not customers. If you think a review on our site is misleading, email us.

Ideas and feedback you send us may be used to improve Reconnected, without payment to you.

12. Emails and electronic communication

You agree that we can send you service messages by email: receipts, renewal reminders, account and security messages, and changes to these Terms. These are part of the Service and you can’t opt out of them while you have a plan.

Marketing emails are optional. You can unsubscribe with the link in every marketing email. If we ever offer text messages, we will ask for your separate consent first.

You agree that clicking buttons such as “Get my plan” or “I agree” counts as your electronic signature, and that we may give you contracts and notices electronically.

13. Other websites and services

The Service may link to other websites or rely on other providers, such as Whop or Stripe for payments, or app stores. We are not responsible for their content or terms.

14. Suspension and termination

You can stop using the Service and cancel your plan at any time, as described in the Subscription and Refund Policy.

We may suspend or close your account if you seriously or repeatedly break these Terms, misuse the Service, commit fraud, file chargebacks in bad faith, threaten or abuse our team, or if the law requires it. Where it is reasonable, we warn you first and give you a chance to fix it. If we close your account without a valid reason, we refund the unused part of your plan.

If your account is closed, your license ends. The sections that by their nature should continue, such as payment obligations, our content, liability and disputes, stay in force.

15. Disclaimers

To the fullest extent the law allows, the Service is provided “as is” and “as available”. We make no warranties beyond those in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we don’t guarantee that the Service will always be available, error-free or achieve any particular result.

This section does not limit your legal rights as a consumer in the EU, the UK or anywhere else where those rights can’t be excluded.

16. Limitation of liability

If you live in the United States or elsewhere outside the EU and UK: to the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for all claims about the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose and (b) US $100.

If you live in the EU or UK: we are liable for damage caused by our breach of these Terms, according to the law. We are not liable for damage that was not foreseeable when you made your purchase.

Everywhere: nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, for intentional misconduct or gross negligence, or any other liability that can’t be limited by law.

17. Indemnity

If you live outside the EU and UK, and to the extent the law allows, you agree to cover our reasonable costs, including legal fees, if a third party makes a claim against us because you broke these Terms or misused the Service.

18. Problems and disputes

Talk to us first. Most problems are solved quickly by email. Before starting any formal claim, please send a short description of the problem and what you would like us to do to hello@reconnected.today, with the subject line “Dispute”. We both agree to try in good faith to solve it within 30 days.

If you live in the United States: binding individual arbitration

Please read this carefully. It affects your rights.

If we can’t solve a dispute informally, you and we agree that any dispute or claim about the Service, these Terms or any purchase will be resolved by binding individual arbitration, not in court. The arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. It can take place by video, by phone, in writing, or in person in the county where you live. The Federal Arbitration Act governs this section.

Either of us may instead bring an individual claim in small claims court, and either of us may go to court about intellectual property misuse.

If you start arbitration, you pay no more than the filing fee you would pay in court. We pay the remaining AAA fees, unless the arbitrator finds your claim frivolous.

Class action and jury waiver. You and we may only bring claims individually, not as a plaintiff or class member in a class, collective or representative proceeding, and we both give up the right to a jury trial. If 25 or more similar claims are filed by the same or coordinated counsel, they will be administered in batches under the AAA’s mass arbitration rules.

If any part of this class waiver is found unenforceable for a claim, that claim must go to court, and only that claim. Public injunctive relief may be sought in court where the law requires it.

Your right to opt out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms. Email us from your account email with the subject line “Arbitration opt-out” and include your full name. Opting out does not affect any other part of these Terms.

If we change this arbitration section, the change does not apply to claims you already told us about before the change.

If you live in the EU, UK or elsewhere

The arbitration section above does not apply to you. You can bring a claim in the courts of the country where you live, or in the competent court in the Netherlands. You can also go to your national consumer authority or a consumer dispute body. In the Netherlands you can find information at ConsuWijzer.

19. Governing law

If you live in the United States: these Terms are governed by the laws of the State of Delaware and the Federal Arbitration Act, without limiting the mandatory consumer laws of the state where you live.

If you live anywhere else: these Terms are governed by the laws of the Netherlands. You keep the protection of the mandatory consumer laws of the country where you live.

20. Accessibility

We want Reconnected to be easy to use for everyone, and we aim to meet the WCAG 2.2 AA guidelines. If something is hard to use, email hello@reconnected.today and we will help you and fix it.

21. Changes to these Terms

We may update these Terms, for example when the law or the Service changes. If a change matters for you, we email you at least 30 days before it applies. If you have a plan, the new Terms apply from your next renewal. If you don’t agree, you can cancel before then and the old Terms keep applying until your plan ends. Small changes that don’t affect your rights, such as fixing typos, apply when posted.

22. General

These Terms, with the documents listed at the top, are the whole agreement between you and us about the Service. If a court finds part of them invalid, the rest stays in force. If we don’t enforce a right right away, we can still enforce it later. We may transfer these Terms to a company that takes over Reconnected, and we will tell you if that happens. You can’t transfer your account. We are not responsible for delays caused by events outside our reasonable control.

23. Contact and company details

DK Essence · Aphroditestraat 35, 5047 TW Tilburg, the Netherlands · KvK 98665332 · VAT ID NL005345533B45 · hello@reconnected.today

Notice for California residents: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

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